Have a question?
Don’t worry, we got you covered. Below you’ll find answers to most asked Catchbox questions!
The Catchbox Module DOES NOT come with a transmitter or receiver so you need to use your own equipment. You can insert your existing beltpack into the Catchbox and use any of the 3 connectors that we provide (3.5 mm jack, 3 pin mini XLR and 4 pin mini XLR). It is suitable for larger events and its range will depend on your own system.
The device comes in two versions, Lite and Module. The Lite version uses WiFi frequencies, hence audiences above 100 people can pose a connection problem, especially if everyone is using the internet. That's why for larger audience sizes and events, we recommend purchasing the Catchbox Module.
This is why it's important to always inform people what the product is and when it will be used.
Multiple Catchboxes can be used in the same space, up to 4 units of Catchbox Lite and as many Catchbox Module as the transmitter manufacturer recommends.
You can connect the Catchbox Lite Receiver to the audio inputs of devices such as audio mixers, stereo systems and laptops. First, connect the 6.3 mm audio cable to the receiver's audio output port. Afterwards, use the different adapter pieces provided with the product to connect the audio cable to the audio input of your device.
The most common inputs are: 1) RCA (common in stereos) 2) 3.5 mm (? in) (common in computers) 3) 6.3 mm (1 in) (common in audio mixers)
You could possibly use other transmitters as long as the belt-pack physically fits inside the Catchbox Module and can be connected with any of the adapter cables that we provide with your unit: - 3 pin mini XLR (AKG) - 4 pin mini XLR (Shure) - 3.5 mm jack (Sennheiser).
If you are using a beltpack from another brand (even if it uses one of these connectors) please contact us and we will be happy to advise on compatibility.
Catchbox Lite receiver and transmitter are already paired before delivery.
However, if you need to pair it, remove the capsule from the cover, and press both volume buttons at once on the capsule. Press the pairing button on the receiver. Once the green indicator lights up on the receiver, this means the Catchbox is paired with the receiver.
This means that for the Lite version, you can use it anywhere in the world. Other wireless microphones usually operate in so-called licensed frequencies, which usually require special licenses from the local governments to be used legally.
For the Catchbox Module, the range is determined entirely by the specifications of the beltpack transmitter placed inside.
The EU VAT ID is normally your country code (two letters) plus your national VAT or registration number. For example, for the United Kingdom the EU VAT ID is generally GB plus 9 digits. You can read more about the EU VAT ID here or check that your EU VAT ID is correct here. For European companies outside the EU (Norway, Canada, Iceland) we don't charge the VAT in any case, and you won't need to enter a VAT ID.
You will see that there is 0% VAT in the last step of the purchase, when selecting the country of billing. However, you may need to pay custom duties.
If you are a Latvian company we still need to charge you the 21% VAT but you can get it deducted from the tax authorities.
UNITED STATES AND CANADA.
You don't need to pay any sales tax or any other taxes unless your business is located in Massachusetts. In case that you receive an invoice for custom charges please contact us and we will work out on a solution for you.
You can pay with American Express by choosing PayPal at checkout. You will be directed to their payment gateway and you can continue without creating a PayPal account.
You should be redirected to the correct website depending on your location, but you can also change by clicking the Region text in the top bar.
If you are in the United Kingdom, you will be charged in EUR at the exchange rate of your credit card provider or bank. If you are in Canada, you will be charged in USD.
If you want to speed up your order we suggest paying with credit card (as this automatically confirms the order) and selecting priority shipping. We only ship units once we have received payment.
For more details on our warranty conditions, please have a look at our warranty statements found in the product pages under downloads.
Products covered by our one year limited warranty can be exchanged following the same procedure. Please, write us to [email protected] and we will indicate you the steps to follow.