You can return Catchbox standard products (products without custom prints) 14 days after receiving them for a full refund.
To start a return process please contact us by writing to [email protected]. Do not ship the product until you have received and attached a filled out RMA form after contacting us.
Return shipping costs must be paid by the customer. Products must be returned in the original packaging which includes all the items in the original sales package. After inspecting the returned package we will proceed with the refunding process. Products may also be returned for a full refund if they fall under warranty. For more information on the warranty of each product, go to the downloads section in the products pages to view our warranty statement.
In case you have any questions please contact us at [email protected].